handmade candles

SHIPPING AND RETURNS

Shipping: Free shipping to regular addresses in the continental United States. If you need your order shipped elsewhere, please contact us by email at customer-service@alueur-candles.com or call us at 817.715.1924. Our normal business hours are 9 a.m. to 5 p.m. CST, Monday through Friday.

Returns: We will replace items damaged in shipping with like items. Please contact us immediately if you received your items damaged so that we may work with the shipper. Contact us by email at customer-service@alueur-candles.com or call us at 817.715.1924. Our normal business hours are 9 a.m. to 5 p.m. CST, Monday through Friday. Please do not return damaged items without contacting us first.

PRIVACY POLICY

This is the Scentimentals, LLC (Scentimentals) Internet Privacy Policy. We can be reached by email at customer-service@alueur-candles.com. You can also go to the "Contact Us" page, or you can call us at 817.715.1924. Our normal business hours are 9 a.m. to 5 p.m. CST, Monday through Friday.

Scentimentals respects the individual privacy of visitors to our website and we want to give our website visitors the opportunity to know what information we collect about them and how they can limit the use of personally identifiable information that we may collect beyond the purposes for which they first provided it. At all times, however, Scentimentals reserves the right to disclose information where required by law or to comply with valid legal process, to protect the Scentimentals's rights or property (including without limitation in the event of a transfer of control of Scentimentals or substantially all of its assets), or during emergencies when safety is at risk. Also, this policy only applies to the collection of information at or via the website(s) within which these policies are presented. Different policies may apply to other websites or information that we get offline. We may revise this policy from time to time and will post a notice to our homepage when we make such revisions.

DATA WE COLLECT AND HOW WE USE IT

Personally Identifiable Information

We collect your email address if you communicate with us by email, as well as other personally identifiable information that you might supply voluntarily, such as in connection with testimonials, feedback forms, and surveys. If you complete one of these forms, we may ask you for your date of birth age, demographic information.

We may use personally identifiable information we collect to respond to an email or other inquiry or request, to help improve our website and our services, to customize your experience at our website, to invite you to participate in research, or to send updates, notices or other promotional material about our company and the products we offer that we think may be of interest to you. We may also combine this information with other generally or publicly available information to help us identify visitors' preferences or interests. We may provide information that identifies you to companies that assist us in these activities, such as helping us fulfill your request for a product, service, or information. We do not share information with third parties. We will not sell or otherwise transfer the personally identifiable information you provide to us at this website to any third parties for their own use.

Children's Privacy

Scentimentals's web site is intended for adults. We do not knowingly collect personal information from children under the age of 13. If Scentimentals obtains knowledge that it has personally identifiable information about a child under 13 in its files, we will delete that information from our existing files so that it is not in retrievable form.

Computer-Related Information

As is common among Internet site operators, our websites maintain web server logs. Our web server automatically collects information from your computer and navigation patterns when you visit our site, including your Internet Protocol (IP) address, the computer's operating system, the type of browser you use, and the specific web pages visited during your connection. We may also track data such as the total number of visits to our website and the number of visitors to each page of our website.

We may use this information, in aggregate form, for system maintenance and to better understand how our visitors use our site and services so that we can make them better. Scentimentals may also share statistical or demographic information in aggregate form with third parties for marketing or research purposes. This aggregate data will not contain any information that personally identifies you.

As a convenience to our visitors, Scentimentals's site(s) may contain links to a number of websites that we believe may offer useful information or services. The Scentimentals privacy policy and provisions described here do not apply to those sites, and Scentimentals does not make any representations or guarantees regarding those sites. We suggest contacting those sites directly for information on their data collection, distribution, and security policies.

How You Can Control and Update Data About You

We want to be sure that we keep only the most accurate and up-to-date information about you in our records. Therefore, whenever you believe that information you have given to us needs to be updated, you can email us at customer-service@alueur-candles.com to correct or update your contact information.

You may choose at any time to remove your name, telephone numbers, and postal and email addresses from any lists we might use to send notices or updates and elect not to receive correspondence from us by sending us email at customer-service@alueur-candles.com.

Other Internet sites you visit may have their own privacy policies or no policy at all. Other websites might use personal information differently than our policy permits. We strongly encourage you to review the privacy policies of any site before providing any personal information.

Data Integrity and Security

We aim to keep any information you provide as secure as possible. We take reasonable measures to help prevent the accidental loss and unauthorized access, use or disclosure of your personally identifiable information. We also have in place contractual obligations with our vendors designed to help ensure that personal data is protected from unauthorized access or disclosure.